Shipping Policy

Shipping Policy

Order Processing Time:

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
  • Please note that during peak holiday seasons, processing times may be extended.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout.

  • We offer the following shipping options:

    1. Standard Shipping: (3-7 business days)
    2. Expedited Shipping: (2-3 business days)
    3. Overnight Shipping: (1-2 business days)

  • Delivery delays can occasionally occur due to unforeseen circumstances.

Shipping Confirmation & Order Tracking:

  • You will receive a shipping confirmation email once your order has shipped, which will include a tracking number. You can track your order using the link provided in the email.

Shipping to P.O. Boxes:

  • We currently do not ship to P.O. Boxes. Please provide a physical address during checkout.

Customs, Duties, and Taxes:

  • jrockcraftshop is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost, Stolen, or Damaged Packages:

  • jrockcraftshop is not liable for any products lost, stolen, or damaged during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

Shipping Restrictions:

  • Some products may be restricted from shipping to certain destinations due to regulatory issues, legal restrictions, or shipping carrier policies. If this affects your order, we will notify you immediately.

Returns & Exchanges:

  • Please refer to our Return Policy for details on how to handle returns or exchanges.

Contact Information:

  • For any questions or concerns regarding shipping, please contact our customer service team at [email address] or call us at [phone number].